Cookie Policy

Cookie Policy Overview

RAK DISTRIBUTION operates a modern e-commerce website that relies on cookies and similar technologies to ensure smooth operation, security and a personalised user experience. Cookies help us keep your shopping basket up to date, remember your preferences, and understand how visitors use our website so we can improve our services.

This Cookie Policy explains what cookies are, which types we use, why we use them, and how you can control their use when visiting https://rak-distribution.site. It should be read together with our Privacy Policy, which explains how we process personal data more broadly.

What Are Cookies?

Cookies are small text files that are stored on your device (such as a computer, tablet or smartphone) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to site owners.

Cookies enable a website to recognise your device and store certain information about your preferences or past actions. On a modern e-commerce site like RAK DISTRIBUTION, cookies typically support:

• maintaining your shopping basket and checkout sessions;
• keeping you securely signed in to your account (where applicable);
• remembering your choices, such as delivery options or viewing preferences;
• measuring how the website is used so we can keep improving performance;
• supporting relevant marketing and advertising for our products.

Some cookies are set directly by us ("first-party cookies"), while others may be set by third-party services that we use ("third-party cookies").

Types of Cookies We Use

To support a secure and reliable shopping experience, RAK DISTRIBUTION uses several categories of cookies:

Where cookies involve the processing of personal data, we will only use them when we have a lawful basis and, where required, your consent.

Essential Cookies

Essential cookies are strictly necessary for our website to function. Without these cookies, key services on the RAK DISTRIBUTION site would not work properly and you would not be able to use important features.

We use essential cookies to:

• enable basic navigation between pages and sections such as Shop, Categories, Ordering and Delivery;
• maintain your shopping basket and keep items saved as you browse;
• support secure checkout, order submission and payment processes;
• keep your session active when you move between pages;
• protect the website from misuse, fraud and security threats.

Because these cookies are necessary for our website to operate, they are always active and do not require your consent. You can still block them using your browser settings, but important parts of the site may not function correctly if you do so.

Performance & Analytics Cookies

Performance and analytics cookies help us understand how visitors use our website so we can improve its structure, content, and overall user experience for customers across the UK.

Subject to your consent where required, we may use these cookies to:

• measure visitor numbers, page views and general traffic patterns;
• identify which product pages, such as Featured items, are most frequently visited;
• monitor how visitors move between sections, including Ordering and Delivery information pages;
• estimate the effectiveness of site design changes and content updates;
• spot performance issues so we can resolve errors and improve loading times.

Information collected through analytics cookies is typically aggregated and does not directly identify you. Where IP addresses or similar identifiers are captured, we apply controls to minimise and protect your privacy.

Functionality Cookies

Functionality cookies allow our site to remember the choices you make so that your experience feels more tailored and convenient every time you visit RAK DISTRIBUTION.

With your consent where required, these cookies may be used to:

• remember your preferred settings (such as viewing options or layout);
• save details you choose to store for faster checkout on repeat orders;
• keep track of recently viewed items or product categories;
• support personalised recommendations based on your browsing activity;
• recognise you when you return to the site so content can be more relevant.

If you disable functionality cookies, the site will still work, but you may need to re-enter certain information or reset your preferences on each visit.

Advertising & Third-Party Cookies

Advertising and third-party cookies are used to make our marketing more relevant to you and to support integrations with other platforms and services. These cookies are only used with your explicit consent.

Depending on the tools we implement from time to time, these cookies may:

• help us show RAK DISTRIBUTION adverts to people who have previously visited our website;
• measure how effective our advertising campaigns are;
• link our site to third-party services, such as social media or marketing platforms;
• enable you to share products or pages directly from our site to social channels;
• limit how often you see a particular advert and avoid showing ads that are not relevant.

These cookies may be set by third parties and may collect information about your online activity over time and across different websites and devices. Those third parties are responsible for how they use your data, which will be explained in their own privacy and cookie notices.

You can withdraw your consent for advertising and third-party cookies at any time, as explained in the How to Manage Your Cookies and Cookie Consent sections below.

How to Manage Your Cookies

You remain in control of your cookie settings. There are two main ways to manage cookies used by the RAK DISTRIBUTION website:

1. Website-level controls

When you first visit our site, a cookie banner or preference panel will give you options to accept or reject non-essential cookies, or to adjust your settings by category (for example, analytics or advertising). You may also be able to revisit these preferences at any time via a dedicated link in the footer of our site, where available.

2. Browser settings

You can also manage cookies directly through your web browser. Most browsers allow you to:

• see which cookies are stored on your device and delete them;
• block third-party cookies or all cookies;
• set rules for specific websites;
• clear cookies when you close your browser.

The exact steps vary depending on your browser and device, but the following links may be helpful for popular browsers:

• Google Chrome – Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox – Settings > Privacy & Security > Cookies and Site Data
• Microsoft Edge – Settings > Cookies and site permissions
• Safari (macOS) – Preferences > Privacy

If you choose to block certain cookies, our website may not function as intended. Core services such as shopping, ordering and secure checkout may be affected if essential cookies are disabled.

Cookie Consent

When you first visit the RAK DISTRIBUTION website, we present a clear notice explaining that we use cookies and, where required, ask for your consent before placing non-essential cookies on your device.

By selecting your preferences and continuing to use the site, you consent to our use of cookies as described in this policy. You can change or withdraw your consent at any time by:

• adjusting your choices in our on-site cookie preference tools (where available); and/or
• changing your browser settings to block or delete cookies.

Withdrawing consent for non-essential cookies will not affect the lawfulness of processing based on your consent before it was withdrawn, but it may impact how personalised or tailored your experience is when using our website.

Data Retention & Security

Cookies are stored for different periods depending on their purpose:

• Session cookies are temporary and are deleted automatically when you close your browser.
• Persistent cookies remain on your device for a set period or until you delete them, helping us recognise your device on future visits.

We seek to ensure that cookies are not kept longer than necessary for the purposes described in this policy. Where cookies involve the processing of personal data, we apply appropriate technical and organisational measures to protect that data against unauthorised access, alteration, disclosure or destruction.

For more information about how we keep personal data secure, please refer to our Privacy Policy.

Changes to This Policy

We may update this Cookie Policy from time to time, for example to reflect changes in law, technology, or how we use cookies on our e-commerce platform.

When we make material changes, we will take appropriate steps to inform you, which may include:

• updating the "Last updated" date at the top of this page;
• displaying a prominent notice on key pages such as Shop or About;
• refreshing our cookie banner to seek renewed consent where required.

We encourage you to review this page regularly to stay informed about how we use cookies and how you can manage your preferences.

Contact & Queries

If you have any questions or concerns about this Cookie Policy or our use of cookies on the RAK DISTRIBUTION website, please contact us using the details on our Contact Us page.