Ordering with RAK DISTRIBUTION

Straightforward ordering for UK customers

Whether you prefer online checkout or traditional mail order, RAK DISTRIBUTION makes it simple to find products, place your order, and track deliveries to your door.

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Secure checkout
Card and digital wallet payments protected with modern encryption.
UK-wide delivery
Standard and express options with clear estimated delivery dates.
Dedicated support
Expert assistance for product selection, bulk orders, and tracking.

How to place an order

Follow these simple steps to complete your purchase online or via mail order with RAK DISTRIBUTION.

Online ordering

Ideal for quick purchases and real-time stock visibility.

  1. 1. Browse and select products

    Visit the Shop or explore Categories to view our full product range. Use filters and search to quickly locate the items you need.

  2. 2. Review product details

    Open each product to view key information such as pack size, ingredients or technical specs, usage guidance, and stock availability.

  3. 3. Add to basket

    Choose your quantity, confirm any options (such as flavour or size), and select “Add to basket”. You can edit quantities or remove items from your basket at any time.

  4. 4. Proceed to secure checkout

    When you are ready, go to your basket and click “Checkout”. You will be guided to enter delivery details, review shipping options, and confirm your order summary.

  5. 5. Complete payment

    Choose your preferred payment method and authorise your payment through our secure gateway. You will see an on-screen confirmation as soon as the transaction is approved.

Mail order

A reliable option for customers who prefer offline ordering.

  1. 1. Request a product summary

    Browse our Categories and Featured ranges online, then contact our team via the Contact Us page to request a printable order summary.

  2. 2. Complete your order form

    List each product code, description, quantity, and any specific delivery notes. Include your full name, billing address, delivery address, and contact details.

  3. 3. Choose your payment method

    Mail order payments are typically made via bank transfer or approved account terms for registered business customers. Our team will confirm available options for your order.

  4. 4. Send your order to our Manchester office

    Post your completed order form to our Manchester headquarters as detailed on the Contact Us page. We recommend using a tracked postal service for your records.

  5. 5. Receive confirmation and dispatch details

    Once received, our team will validate stock, confirm pricing, and send an email or phone confirmation with your order total and estimated dispatch date.

Browse our categories

Navigate a clear, well-structured catalogue designed to help you quickly locate the right consumer products for your home or business.

  • Organised, intuitive layout

    Our Categories page groups products into logical sections, allowing you to scan by use case, product type, or brand focus.

  • Powerful filtering tools

    Filter by price band, pack size, availability, and other key attributes to narrow large ranges into a short list tailored to your needs.

  • Highlighting what matters most

    Look out for badges showing new arrivals, best-sellers, and limited offers to quickly identify high-demand products while browsing.

Explore categories See featured products
Product categories interface showing organised navigation options

Discover curated selections of popular and newly launched products, ready for fast ordering and dispatch.

Best-sellers

Trusted favourites chosen by repeat customers.

In demand

Our best-selling lines combine proven performance with reliable stock availability, making them ideal for everyday orders and repeat purchasing.

  • Consistent supply Popular SKUs prioritised for replenishment.
  • Clear pricing Transparent unit and case prices for easier comparisons.
View best-sellers

New arrivals

Fresh additions to keep your range up to date.

New

Stay ahead of changing consumer demand with our latest product introductions, featuring updated formulations, packaging, and formats.

  • Trial-friendly packs Ideal for testing performance with your customers.
  • Highlighted details Key features and claims called out at a glance.
See new arrivals

Seasonal picks

Timely products aligned with UK seasons and events.

Curated

Access handpicked lines tailored to key trading periods, helping you align stock levels with predictable peaks in demand.

  • Timed availability Products surfaced when they are most relevant.
  • Planning support Guidance from our team on recommended order windows.
Browse seasonal picks

Secure checkout process

Your payment and personal data are handled using industry-standard encryption and security controls from start to finish.

Protected payment gateway

All card and digital wallet payments are processed via a secure gateway that uses strong TLS encryption to protect sensitive information during transmission.

  • Encrypted sessions Secure connections between your browser and our payment partner.
  • PCI-aligned handling Card details processed in line with recognised industry standards.

Clear order review

Before you confirm your order, you will see a full breakdown of products, quantities, prices, discounts, VAT, and delivery charges.

  • Editable basket Adjust quantities or remove items at checkout.
  • Transparent totals No hidden fees or surprise add-ons at payment.

For more detail on how we handle your information, please review our Privacy Policy and Cookie Policy.

Tips for a smooth checkout

  • Prepare details Have your delivery address and payment method ready before you begin.
  • Use a modern browser For the best experience, keep your browser updated.
  • Check confirmation Wait for the on-screen confirmation before closing your browser.
Go to checkout via Shop
Smartphone screen showing order tracking and delivery status

Order confirmation & tracking

Stay informed from the moment you place your order to the time your delivery arrives.

Instant confirmation

After checkout, you will see an on-screen confirmation summarising your order number, products, and chosen delivery method.

Email notifications

We send a confirmation email including your order reference, billing summary, and a link to track progress once your parcel is dispatched.

Real-time tracking

For eligible services, a tracking link from our delivery partner provides real-time updates, including delivery window estimates and proof of delivery.

If you cannot locate your confirmation email, check your spam or junk folder, or get in touch through the Contact Us page with your name and approximate order date.

Shipping & delivery options

Flexible delivery services designed for customers and businesses across the UK.

Standard delivery

Cost-effective delivery for non-urgent orders, ideal for routine restocking and home deliveries.

  • Typical timeframe Usually delivered within a few working days, depending on location and product availability.
  • Tracking support Tracking details provided where available for supported carriers.

Express delivery

Prioritised dispatch and faster transit times for orders that need to arrive as soon as possible.

  • Faster fulfilment Orders placed before our daily cut-off are prioritised for same-day dispatch where possible.
  • Clear estimates Delivery estimates shown at checkout based on your postcode.

Bulk & multi-drop

Tailored delivery options for larger consignments and recurring orders to multiple sites.

  • Consignment planning Our team can coordinate delivery windows that align with your receiving hours.
  • Account support Business customers receive guidance on the most cost-effective routes.

For more information about how delivery works once your order leaves our warehouse, visit the dedicated Delivery page.

Bulk & business orders

RAK DISTRIBUTION supports trade customers and organisations with structured pricing, reliable stock, and tailored order management.

Benefits for bulk purchasing

  • Volume-based pricing Access competitive rates for higher quantities and recurring orders.
  • Stock planning support Work with our team to align deliveries with your forecasted demand.

Setting up a trade account

  • Simple onboarding Submit your business information via the Contact Us page to begin the account review process.
  • Account management Once approved, you will receive details on available terms and ordering options.
Discuss a bulk order Learn about our expertise

Returns & cancellations

If your plans change or something is not right with your order, we will guide you through the next steps clearly and transparently.

Order cancellations

You may be able to cancel an order before it is prepared for dispatch. Response times vary depending on when you contact us relative to your order time.

  1. Locate your order number from your confirmation email.
  2. Contact our team using the details provided on the Contact Us page as soon as possible.
  3. We will confirm whether your order can be cancelled or if it has already entered the dispatch process.

Returns process

Where returns are permitted, they must follow the guidelines set out in our terms, including any relevant time limits and product conditions.

  1. Review the applicable conditions outlined in our Terms and Conditions.
  2. Contact us with your order number, items you wish to return, and the reason.
  3. Follow the instructions from our team regarding packaging, labelling, and return address details.

Specific eligibility criteria and deadlines for cancellations and returns are defined in our Terms and Conditions.

Expert assistance when you need it

From choosing products to understanding delivery options, our team is here to support your ordering decisions.

Order and product guidance

Our specialists can help you compare product options, understand case sizes, and align order quantities with your budget and storage capacity.

Support channels

Reach out via the enquiry form and contact details listed on the Contact Us page. Where available, we may also provide live chat or scheduled call-back options.

Contact support About RAK DISTRIBUTION

Ordering FAQs

Quick answers to common questions about ordering, payment, and delivery.

Still have questions? Our team is happy to help. Visit the Contact Us page to get in touch.