Terms and Conditions

1. Introduction

These Terms and Conditions (the "Terms") govern your use of the website located at https://rak-distribution.site/ (the "Website") and your purchase of consumer products made available by RAK DISTRIBUTION ("RAK DISTRIBUTION", "we", "us", or "our").

The Website is a modern e-commerce platform designed to present our consumer product range clearly and professionally to customers across the United Kingdom. It enables you to browse product categories, view detailed product information, understand pricing and delivery options, and place online or mail order purchases.

These Terms outline the legal responsibilities and obligations between RAK DISTRIBUTION and its customers and apply to all use of the Website, including when you access information, create an account, place an order, or contact us regarding our products and services.

2. Acceptance of Terms

By accessing, browsing, or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy, each of which forms part of the agreement between you and RAK DISTRIBUTION.

If you do not agree with any part of these Terms, you must not use the Website, place orders, or continue to interact with our services. You should review these Terms regularly, as we may update them from time to time to reflect changes in our business, legal requirements, or the functionality of the Website.

Continued use of the Website after changes to these Terms have been posted constitutes your acceptance of the updated Terms. The version of the Terms in force at the time you place an order will apply to that order.

3. Eligibility & Registration

3.1 Eligibility to use the Website

The Website is intended for customers located within the United Kingdom. By using the Website, you confirm that you:

• are at least 18 years of age and legally capable of entering into binding contracts; and
• are accessing the Website from within the UK for personal or business use; and
• will use the Website only in accordance with applicable laws and these Terms.

If you are using the Website on behalf of a business or organisation, you represent that you have the authority to bind that business or organisation to these Terms and that it agrees to be bound by them.

3.2 Account registration

You may be able to place orders as a guest or by creating an online account. Where account registration is available, you agree to:

• provide accurate, current, and complete information during registration and checkout;
• keep your login details confidential and secure; and
• notify us promptly if you suspect any unauthorised use of your account.

You are responsible for all activities that occur under your account. We reserve the right to suspend, restrict, or terminate your access to the Website or your account if we reasonably believe that you have breached these Terms or any applicable law.

4. Products & Services

RAK DISTRIBUTION provides a range of quality consumer products for UK customers, available via online and mail order shopping through our Website. The Website is designed to help you easily navigate through product categories, view featured items, and access detailed ordering and delivery information.

We aim to present product information, including images, descriptions, and specifications, as accurately as possible. However, minor variations in colour, packaging, or appearance may occur due to digital display settings or product updates.

Product availability is subject to stock levels, which may change without notice. Inclusion of products or services on the Website at a particular time does not guarantee that they will be available at all times. We reserve the right to add, modify, or discontinue any product or service without prior notice.

Additional information about how to place an order is provided throughout the Website, including on our Ordering and Delivery pages.

5. Pricing & Payment

5.1 Product pricing

All prices displayed on the Website are in Pounds Sterling (GBP) and, unless otherwise stated, are inclusive of applicable UK taxes. Delivery charges and any additional fees will be clearly shown during the checkout process before you confirm your order.

We make reasonable efforts to ensure that pricing information is accurate and up to date. However, errors may occasionally occur. If we discover a pricing error after you have placed an order, we will contact you with the corrected price and give you the option to reconfirm or cancel your order.

5.2 Payment methods

We accept the payment methods indicated on the Website at the time you place your order. These may include major debit and credit cards and other secure online payment options commonly used in the UK.

By submitting payment details, you confirm that you are authorised to use the chosen payment method and that the information provided is accurate. Payment is typically taken at the point of order or dispatch, as indicated during checkout.

5.3 Secure transactions

We use industry-standard security measures to help protect your payment and personal information when you place orders through the Website. While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Further details about how we handle and protect personal information are described in our Privacy Policy.

6. Order Processing & Shipping

6.1 Order acceptance

Your order constitutes an offer to purchase products from RAK DISTRIBUTION. We will acknowledge receipt of your order by email; however, this acknowledgement does not constitute acceptance of your order. A binding contract is formed only when we send you a dispatch confirmation email or ship the products to you, whichever occurs first.

We may refuse or cancel an order for reasons including, but not limited to, product unavailability, pricing or description errors, suspected fraudulent activity, or inability to verify payment details.

6.2 Processing timeframes

We aim to process and dispatch orders promptly within standard business hours (Monday to Friday, excluding UK public holidays). Estimated dispatch and delivery timeframes are provided as guidance and are not guaranteed. During busy periods or due to unforeseen circumstances, processing times may be longer.

6.3 Delivery within the UK

We deliver to addresses within the United Kingdom using trusted delivery partners. Delivery options, estimated timeframes, and applicable charges are displayed during checkout and may vary by product type, order value, and delivery location.

Risk in the products passes to you upon delivery to the address provided during checkout. You are responsible for ensuring that delivery details are accurate and that someone is available to receive the order where required. Additional information regarding delivery options is available on our dedicated Delivery page.

7. Returns & Refunds

We want you to feel confident when shopping with RAK DISTRIBUTION. If you are not satisfied with your purchase, you may be eligible to return products or request a refund in accordance with this section and any additional information provided on the Website.

7.1 Eligibility for returns

Subject to applicable UK consumer law and any product-specific information provided at the time of purchase, items may generally be returned if they are unused, in their original packaging (where reasonably possible), and accompanied by proof of purchase within a specified returns period indicated on the Website or in your order confirmation.

Certain items may not be eligible for return or may be subject to additional conditions for hygiene, safety, or regulatory reasons. Any such restrictions will be made clear where relevant.

7.2 Faulty or incorrect items

If you receive a product that is faulty, damaged, or not as described, please contact us as soon as reasonably possible using the details in the Contact Information section or via our Contact Us page. Where appropriate, we will work with you to arrange a repair, replacement, or refund in line with your statutory rights.

7.3 Refund process

Once a returned item has been received and inspected, we will confirm whether a refund has been approved. Approved refunds will be processed using the original payment method where possible, within a reasonable timeframe. Please note that it may take additional time for your bank or payment provider to credit the funds to your account.

8. User Responsibilities

When using the Website, you agree to act responsibly, lawfully, and in good faith. You must not use the Website in any way that could damage, disable, or impair its operation or interfere with other users' access or enjoyment.

In particular, you agree that you will not:

• use the Website for any unlawful purpose or in violation of any applicable law or regulation;
• provide false, inaccurate, or misleading information when creating an account, submitting contact forms, or placing orders;
• attempt to gain unauthorised access to any part of the Website, its servers, or related systems;
• introduce viruses, malware, or any other harmful code or material;
• use automated systems or software to extract data from the Website without our prior written consent; or
• infringe the rights of RAK DISTRIBUTION or any third party, including intellectual property, privacy, or confidentiality rights.

You are responsible for ensuring that any devices or networks you use to access the Website are adequately protected and compatible with our services.

9. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, icons, product photography, illustrations, layouts, and user interface elements, is owned by or licensed to RAK DISTRIBUTION and is protected by copyright, trade mark, and other intellectual property laws.

You may access and view the content on the Website for your own personal or internal business use. However, unless expressly permitted by RAK DISTRIBUTION in writing, you must not:

• reproduce, distribute, modify, adapt, or create derivative works from any part of the Website;
• use any content, images, or product designs for commercial purposes other than purchasing products from RAK DISTRIBUTION; or
• remove, obscure, or alter any copyright, trade mark, or other proprietary notices.

Nothing in these Terms grants you any rights in or to the intellectual property of RAK DISTRIBUTION or its licensors other than the limited right to use the Website in accordance with these Terms.

10. Limitation of Liability

While we use reasonable care and skill in operating the Website and providing our services, the Website is provided on an "as is" and "as available" basis. We do not warrant that access to the Website will be uninterrupted, secure, or error-free, or that the content will always be accurate, complete, or up to date.

To the fullest extent permitted by law, RAK DISTRIBUTION will not be liable for any:

• loss of profits, revenue, or business opportunities;
• loss of anticipated savings or goodwill;
• loss or corruption of data; or
• indirect, consequential, or special loss or damage,

arising out of or in connection with your use of the Website, your reliance on its content, or any delay or failure in performance of our obligations due to events beyond our reasonable control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

The Website may contain links to third-party websites or resources. These links are provided for your convenience only, and we do not endorse or accept responsibility for the content, products, or services of any third-party websites.

11. Contact Information

If you have any questions about these Terms and Conditions, your rights, or how we operate our e-commerce services, please contact us using the details below.